Product Return & Exchange

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order, in accordance with applicable consumer protection laws. Returned products must be unworn, unused, with all original tags attached, and, where possible, in their original packaging.

Refunds are issued to the original payment method after the returned items have been received and inspected. Please note that for hygiene reasons, certain products such as underwear, swimwear, and personalized items may not be eligible for return.

At this time, KINÁLY does not offer direct product exchanges. If you would like a different size or item, we recommend returning the original product and placing a new order.